Last updated: August 2026. By ordering from Maka Matcha, you're agreeing to the terms below — written in plain language, not legal jargon for its own sake.
All prices listed on this site are in Pakistani Rupees (PKR) and are subject to change without prior notice. Orders are confirmed once payment is received or, for Cash on Delivery orders, once we've verified the order by phone or message. We reserve the right to cancel any order we're unable to fulfil, in which case any payment received will be refunded in full.
We currently offer free delivery across Pakistan. Delivery timelines are estimates, not guarantees — while most orders arrive within 2–4 working days, delays can occur due to courier issues, weather, or circumstances outside our control. We are not responsible for delays caused by the courier once a package has been dispatched.
Because matcha is a perishable food product, we're unable to accept returns once a tin has been opened. If your order arrives damaged, incorrect, or defective, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund at our discretion. Refunds, where applicable, are issued to the original payment method within 7–10 working days.
We make every effort to describe our products, sourcing, and grading accurately. Product images are for illustrative purposes and may vary slightly from the item received (packaging updates, batch variation, etc.). Nutritional and caffeine content can vary naturally between harvests.
Wholesale pricing, minimum order quantities, and terms are agreed individually with each partner and may differ from retail terms listed on this site.
We may update these terms from time to time as our business grows. Continued use of this site after changes are posted constitutes acceptance of the updated terms.
For anything about an order, a return, or these terms, reach us at makamatcha01@gmail.com or message @maka.matcha on Instagram.